|
|
Ezetek System Management Overview |
Automated |
Monitored |
Managed |
Reported |
|
System Performance Monitoring |
x |
x |
x |
x |
|
Automatic Software Diagnostics |
x |
x |
x |
x |
|
Automatic Hardware Diagnostics |
x |
x |
x |
x |
|
Ezetek Solution Scripting |
x |
x |
x |
x |
|
Ezetek Real time Power management scripting (networks) |
x |
x |
x |
x |
|
Automate Scheduled Machine/Software Maintenance |
x |
x |
x |
x |
|
Help Desk Services |
|
|
x |
|
|
Patch & Update Management |
x |
x |
|
x |
|
Automated Remediation of Defined Events / Services |
x |
x |
x |
x |
|
Automatic Suggested Remediation Other Events |
|
|
x |
x |
|
OS and Security Software Updates |
x |
x |
|
x |
|
Network Health Monitoring |
x |
x |
x |
x |
|
Asset Inventory Management |
x |
x |
x |
|
|
Anti-Virus & Anti-Spyware /Management /Update/Renewal |
x |
x |
|
x |
|
Ezetek Agent Deployment |
|
|
x |
x |
|
Help Desk Services (Limited Service) |
|
|
|
|
|
Automated Trouble Ticketing of Monitored Events |
x |
x |
|
x |
|
Manual Desktop Trouble Ticketing - Service Requests |
|
x |
x |
x |
|
Suggested Remediation for Low Resources |
|
x |
x |
x |
|
Notifications of Suggested Remediations |
|
x |
x |
x |
|
Patch Deployment |
|
x |
x |
x |
|
Response Time Management |
|
x |
x |
x |
|
Help Desk Technical Services |
|
|
x |
|
|
IT and Network Consultancy |
|
|
|
x |
|
24/7 365 Monitoring and Triage |
|
|
|
|
|
Network & Systems Health Monitoring |
x |
x |
|
x |
|
Critical Service Monitoring |
x |
x |
x |
x |
|
Hardware Monitoring |
x |
x |
x |
x |
|
Event Log Monitoring |
x |
x |
|
x |
|
Security Monitoring |
x |
x |
x |
x |
|
Performance Monitoring |
x |
x |
x |
x |
|
System Resources Monitoring |
x |
x |
x |
x |
|
Backup Log Monitoring and Management |
|
|
x |
|
|
Windows Monitoring |
x |
x |
|
x |
|
MS Office Monitoring |
x |
x |
x |
x |
|
Anti Virus and Anti Spyware Monitoring |
x |
x |
x |
x |
|
Locate Stolen or Missing Computer |
|
|
x |
|
|
Patch Management |
|
|
|
|
|
Patch Policy Configuration |
x |
|
|
x |
|
Patch Testing |
|
|
x |
|
|
Patch Deployment |
x |
|
|
x |
|
Patch Troubleshooting & Remediation |
|
|
x |
|
|
Software Updates for all MS Products |
x |
x |
|
x |
|
System Security Patch & Update Management |
x |
x |
x |
x |
|
Automation |
|
|
|
|
|
Scheduled Machine Maintenance |
x |
x |
|
x |
|
Custom Script Creation |
|
|
x |
|
|
Automated Trouble Ticketing |
x |
x |
|
x |
|
Security Alerts |
x |
x |
x |
x |
|
Systems Optimisations |
|
|
x |
|
|
Asset Management/Tracking/Reporting |
|
|
|
|
|
Software Deployment Services |
|
|
|
|
|
Anti-Virus / Anti-Spyware Management |
|
|
|
|
|
AVAS Monitoring |
x |
x |
|
x |
|
AVAS Configuration |
|
|
x |
x |
|
AVAS Definition and Update Management |
x |
x |
x |
x |
|
Anti-Virus Removal / Remediation |
|
|
x |
x |
|
Backup Management |
|
|
|
|
|
Online Backup |
|
|
|
|
|
Backup Monitoring |
x |
|
|
x |
|
Backup Configuration |
|
|
|
|
|
Backup Job Management |
|
|
|
|
|
Backup Log Review |
|
|
|
|
|
Backup Troubleshooting & Remediation |
|
|
|
|
 |
|
 |